Terms and Conditions for Flooring Kyle

These Terms and Conditions apply to your use of Flooring Kyle’s website and services. By using our services, you agree to be bound by these terms. Do not use our website or services if you do not agree with any part of these terms.

1. Using Our Services

At Flooring Kyle, we offer specialized flooring solutions to residential and commercial clients looking for top-quality products and services. We expect all users to use our services responsibly and not to disrupt the functionality and security of our online platforms or other users. This includes unauthorized use of our services including, hacking, deploying malware, or any other activities that could harm our systems or data integrity. We monitor usage patterns and interactions on our website to identify and address any malicious activity. Breaching these usage terms may result in service termination, legal action, or both, depending on the severity of the breach.

2. Ordering

When you order with Flooring Kyle, accuracy and clarity in the information you provide are key to us when processing your order. We rely on the information you provide, such as product specifications, quantities and personal details to meet your needs quickly. If we need more information for us to be able to complete an order, one of our team members will contact you to clarify or request more details. Flooring Kyle reserves the right to refuse or cancel an order at any stage if we detect an error, suspect fraudulent activity, or any other circumstances that may prevent us from fulfilling the order. In such cases, we will contact you immediately to discuss options and if an order cancellation is necessary, we will refund where applicable.

3. Pricing and Payment

Our product and service prices are based on current market rated and are subject to change due to circumstances outside our control. We make sure to keep our pricing transparent and fair and will notify you of any changes that may affect your current or future orders. Payments are required in full when placing the order through our secure checkout process, which may involve third-party payment processors known for their reliability and security. If there is any issue with the payment we will contact you to resolve the matter quickly and avoid any impact on delivery timelines.

4. Cancellations and Refunds

We understand that circumstances can change and Flooring Kyle has a flexible cancellation policy designed for such cases. We recommend our clients to notify us of any cancellations as soon as possible to get a full refund, especially before custom orders are processed or installation started. However, once an order has gone to the production or installation phase, it may not be cancellable and a partial refund may be offered. We will assess each situation on a case by case basis, taking into account the product or services and the stage of completion at the time of cancellation.

5. Warranty and Quality Guarantee

Flooring Kyle only supplies the best products and services, which is why we offer full warranties. These warranties are attached to every purchase and outline the terms and conditions needed for you to qualify. We understand that natural variations in flooring materials can occur and we assure our customers that these variations will not affect the performance or durability of the product. Our team will ensure all customers receive products that meet and exceed their expectations and we will address any issues that may arise after purchase.

6. Liability

While we make sure to provide the best service and product, Flooring Kyle is not liable for indirect incidental or consequential damages arising from the use of this website or our services. This includes data inaccuracies, temporary service disruption, or unexpected damages from our products. Our liability in such cases will be limited to the cost of the product or service purchased. We will stipulate this to ensure both parties are clear on our responsibility. This is industry standard and part of our efforts to be fair and transparent in all our customer dealings.

7. Privacy

We respect the privacy and security of your personal data. Flooring Kyle follows the data protection protocols as outlined in our Privacy Policy, which explains how we collect, store and use your personal information. 

8. Changes to This Policy

Flooring Kyle will notify you of any changes to this policy. Any changes will be posted here and we encourage you to review this policy regularly. Continued use of our website after changes have been made will be deemed acceptance of those changes. We will try to make these changes clear so you can see how they affect you.